FAQ
Shipping
How long does shipping take?
Orders are processed within 3–5 business days. Delivery within the US typically takes 7–14 business days after processing.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand internationally in the future!
Will I receive tracking information?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
Please contact us at cieloboutiquepb@gmail.com with your order number and reason for return, and we'll guide you through the process.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.
Can I exchange an item?
Yes! We're happy to help with exchanges. Please reach out to us and we'll do our best to accommodate you.
Orders
Can I modify or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible at cieloboutiquepb@gmail.com if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout.
Products
How do I find my size?
Each product page includes sizing details. If you need additional help, feel free to contact us and we'll be happy to assist.
Are your jewelry pieces handmade?
Yes! Our handmade jewelry collection is crafted with care and attention to detail, making each piece unique.
Contact Us
Still have questions? We'd love to hear from you! Reach us at cieloboutiquepb@gmail.com or call us at 561-781-0060.