Frequently Asked Questions

Shipping

How long does processing take?

Orders are processed within 1–3 business days. You'll receive a confirmation email once your order ships.

How long will delivery take?

Standard shipping typically takes 5–10 business days. Expedited options are available at checkout.

Do you ship internationally?

We currently ship within the US. International shipping is coming soon — sign up for our newsletter to be the first to know!

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?

Email us at hello@shopcielopb.com with your order number and reason for return, and we'll guide you through the process.

Do you offer exchanges?

Yes! If you'd like a different size or color, reach out and we'll do our best to accommodate you.

Sizing

How do I find my size?

We recommend checking the size guide on each product page. When in doubt, size up for a relaxed fit.

Orders & Tracking

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the carrier's website.

What if my order is delayed?

If your order hasn't arrived within the expected timeframe, please contact us at hello@shopcielopb.com and we'll look into it right away.

Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and more at checkout.

Contact Us

How can I reach you?

We'd love to hear from you! Email us at hello@shopcielopb.com or DM us on Instagram. We typically respond within 1–2 business days.